Frequently Asked Questions

Tutor Gym is an online tutoring membership for students who want regular support across core subjects. Members can book live small-group sessions, get help with tricky topics and use Homework Club for extra drop-in support.

Tutor Gym is designed for primary and GCSE students who would benefit from structured, regular online support. Students can use it to build confidence, strengthen subject knowledge and get help alongside schoolwork.

Choose a membership, create an account and book sessions from the timetable. Sessions run live online with a Tutor Gym tutor, and members can also use Homework Club where it is included in their plan.

No. Tutor Gym memberships are monthly, so you are not tied into a long-term contract.

Tutor Gym offers different monthly membership options depending on how much support your child needs. You can compare the current plans on the Plans & Pricing page.

Memberships are billed monthly, with payments taken on the 1st of each month.

Your first payment is adjusted to cover the rest of the current month. After that, your membership renews monthly on the 1st.

Yes. Upgrades take effect straight away, so your child can start using the extra access immediately. You’ll be charged a prorated amount for the rest of the current month.

Yes. Downgrades and cancellations take effect at the end of the current monthly period. Your child can continue using their current membership until then.

No. Your membership remains active until the end of the current monthly period, so there is no refund for the unused part of the month.

Log in to your account, browse the timetable and choose an available session for your child’s year group and subject.

Tutor Gym sessions are small-group sessions, with a maximum of 10 students.

If a session is full, it can no longer be booked. You can choose another available session from the timetable.

If your child misses a session, it will usually still count as one of their booked sessions for the month. You can manage upcoming bookings from your account.

Yes, but cancellation rules may apply depending on how close the session is. Your account will show whether a booking can still be cancelled.

Tutor Gym focuses on core school subjects at the moment, including Maths, English, Science and 11+ exam preparation. The timetable shows which subjects and year groups are currently available.

Sessions are designed to support the key skills, topics and understanding students need for school, exams and independent study.

Yes. Sessions are taught in small groups, but tutors can still answer questions, check understanding and help students with specific areas they are finding difficult.

You should start to see signs such as improved confidence, better understanding and fewer gaps in key topics. If you have concerns, you can contact Tutor Gym for support.

Yes. Tutor Gym tutors are required to have the appropriate checks in place before working with students.

Sessions take place in a controlled online environment, with clear expectations for behaviour, attendance and tutor conduct.

Yes. Parents and guardians can contact Tutor Gym with questions about memberships, bookings, payments or their child’s support.

Contact Tutor Gym straight away. If there is an immediate risk of harm, contact the emergency services or the relevant safeguarding authority.